Refund policy

Returns

Konomi will gladly offer an exhange or full refund in accordance with Australian consumer law.

All returned products must be in an unused and salable condition and must be returned within 30 days of purchase.

Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

Returned product postage will be at the discretion of Konomi. Please contact hello@konomimatcha.com for more information